Frequently Asked Questions
Everything you need to know about your VisitGreenvilleSC order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our facility.
What is your return policy for Greenville branded merchandise?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Please ensure all original tags are attached to receive a full refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We hope to expand our shipping horizons to more international destinations in the near future.
How can I track the status of my shipment?
Once your order is processed, an automated email will be sent containing your carrier tracking link. You can also log into your account on our website to view real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products locally sourced?
Whenever possible, we partner with local Upstate South Carolina artisans and vendors to bring you authentic Greenville-inspired products that support our community.